Frequently Asked Questions

1. How long does shipping take?

We typically process and ship orders within 1-2 business days. Once shipped, domestic orders generally arrive within 3–7 business days depending on your location. You'll receive a tracking number via email as soon as your order ships.

2. Do you ship internationally?

Yes, we do ship internationally! Please note that international shipping costs are the responsibility of the buyer and will be calculated at checkout. Delivery times vary by destination, and customers are also responsible for any customs fees or import duties that may apply.

3. What is your return/exchange policy?

We want you to love your purchase! If you're not completely satisfied, please contact us within 14 days of receiving your order. Items must be unworn and in original condition. Custom and personalized items are final sale. Please reach out to us at our contact page and we'll make it right.

4. Are your jewelry pieces handmade?

Yes! Every piece in our shop is handcrafted by Suzie in Palm Coast, Florida. Each item is made with love and care, which means no two pieces are exactly alike — making your jewelry truly one of a kind.

5. What materials do you use? Are they hypoallergenic and nickel-free?

We use a variety of quality materials including gold filled, sterling silver, and stainless steel. Many of our pieces are nickel-free and hypoallergenic, making them suitable for sensitive skin. Material details are listed on each individual product page.

6. Can I request a custom or personalized piece?

Absolutely! We love creating custom and personalized jewelry. Many of our pieces can be personalized with names, initials, or special messages. Look for personalization options on individual product pages, or contact us directly to discuss a custom order.

7. How do I care for my jewelry?

To keep your jewelry looking its best: store it in a cool, dry place away from direct sunlight; remove jewelry before swimming, showering, or exercising; avoid contact with perfumes, lotions, and harsh chemicals; gently clean with a soft, dry cloth. With proper care, your handcrafted pieces will stay beautiful for years to come.

8. Do you offer gift wrapping?

Yes! Our jewelry makes a wonderful gift. Many of our pieces arrive beautifully packaged and ready to give. If you have a special request for gift wrapping or a gift message, please leave a note at checkout and we'll do our best to accommodate.

9. What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Shop Pay, Apple Pay, and Google Pay. All transactions are processed securely through Shopify's checkout.

10. How do I track my order?

Once your order ships, you'll receive a confirmation email with your tracking number. You can use this number to track your package directly through the carrier's website. If you have any questions about your order status, feel free to contact us and we'll be happy to help.